Today, excellent customer service is required in every industry. With the competitive world we now live in and a large number of online vendors, we are seeing an improvement in the level of customer service quality in the lending industry. If you are looking to improve
From the automated phone system that we engage with before connecting to a live customer service representative when we phone into a call center to the friendly chatbot that provides us with answers to frequently asked questions (FAQs) when we visit websites, artificial intelligence (AI)
As an employer, it’s your right to run background checks on any potential hires to aid in your decision on whether or not to offer them a position with your company. While background checks can be a great way to help create peace of mind
Finding the right employees is one of the biggest challenges that every business faces. Fortunately, modern tools make it a lot easier to handle hiring. Use these tips to help the hiring process go as smoothly and quickly as possible. Post Clear Job Listings Crafting a detailed,
The mortgage lending industry is forever a dynamic and rapidly changing landscape. New trends and developments continue to shape the way that lenders operate and compete. As we look ahead to 2023, it is important to be prepared for the challenges and ready to take
In recent years, you may have heard of something called a blockchain and how it will revolutionize the financial sector. Although we are likely a long way from getting rid of banks or centralized lenders altogether, blockchain technology is having a tangible impact on the
With the new year comes an economy that will have profound impacts on the lending industry. While a forecast of a recession is swirling around, it is believed to be mild and short-lived. Most Americans are confident that they will be able to get through
Generation Z workers, born approximately 1995 to 2012, are entering a post-pandemic workplace that is still experiencing the Great Resignation trend. According to the U.S. Bureau of Labor Statistics, 2.6% of the workforce voluntarily quit their job in October 2022. While thousands are leaving their jobs,
Between companies with deeper pockets and shifting economic conditions, even the best of leaders can struggle to retain employees without increasing the budget; 47% of HR professionals cited employee retention as their top challenge. Fortunately, there are meaningful ways to increase employee retention without spending more
The advent of Open Banking has changed how consumers access and share their personal financial and banking information. While the EU has already embraced Open Banking, interest in the US is growing in its usage with both the consumer and the lender. Open Banking vs Traditional